So we purchased the 30 dollar plan with 6 months of credits but are not getting the 10 dollar credit in the first month as it states? Unsure of how to resolve this.
This is what it states: ***On 30-day plans, $10 credits applied to account in months 1-6 and can be used in months 2-7. Customers who activate on 90-day plans will have $10 credits applied every 30 days. Credit is non-refundable and non-redeemable for cash. First credit will be applied within 30 days. If a customer falls into suspend or inactive state during the promotion, they will no longer be eligible for the promotion.
Got this promotion to start in January and here is what my billing looks like (no 10$ credit)
Date Transaction Type Credit (Payments) Debit (Charges) Balance
| Jan 20, 2019 | 500MB at 3G Speed/ 500Mo à la vitesse 3G | | $20.00 | $2.00 |
| Jan 20, 2019 | 30-day plan/Forfait de 30 jours | | $10.00 | $22.00 |
| Jan 20, 2019 | AutoPay Reward | $2.00 | | $32.00 |
| Dec 24, 2018 | 30-Day Credit/Crédit de 30 jours | $20.00 | | $30.00 |
| Dec 22, 2018 | $10 Referral Credit/Crédit de recommandation de 10 $ | $10.00 | | $10.00 |
| Dec 21, 2018 | Unlimited Provincial Talk/Appels Illimités dans la Province | | $10.00 | $0.00 |
| Dec 21, 2018 | 30-day plan/Forfait de 30 jours | | $10.00 | $10.00 |
| Dec 21, 2018 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $20.00 | | $20.00 |
|
