I was previously on an embarrassing 6GB 3G/$45 plan with Public, which would get you laughed out of business in any other developed country. I supposedly switched to a still meager plan of 15GB of 4G/$40 like as if they just don't have cellphones in Europe or Asia, and I held off on paying twice in a month for a phone plan cuz I'm not stupid, and was anticipating receiving it next cycle.
Well can you tell the difference between the the plan I got and the plan I bought?
Because a $15 Billion dollar conglomerate sure can't!
You can bet that never happened, as I got my 75% data warning text at only 4GB. Turns out the big brains over at TCI decided I should get a 5GB/month plan instead! A $15B conglomerate and they can't even give you the plan you purchased. Where's my other 10GB? Never told me a peep that this is what I'd actually be getting. Am I just not supposed to leave the house until my renewal date? Because I'm not interested to pay to change my plan now (to the one I already purchased), and if pressed the 'Change plan on renewal date' button once before and it sure didn't work, why would it work now? I'm going to have to start dipping into addons, which at this point just makes it real obvious what the goal was here. So scummy.
Things work fine for most people around here. And for those that it doesn't, we can usually help make it better.
Before logging into self serve:
- Try clearing cache and cookies and opening an incognito tab
- Try using a completely different browser from a completely different device which does not have stored/remembered credentials
- If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
