08-13-2023 10:50 AM - last edited on 08-13-2023 11:20 AM by computergeek541
08-13-2023 12:12 PM
@Max23 wrote:I did not get the credits. I tried a link I found in a community post to get to customer service, but the person is asking for my credit card info, my 4 digit pin, my email address, and a number of other personal account detail. This seems fishy as I am signed in, why would customer service need all my security information?
They just wanna make sure you're who you claim to be. Give them as much info as you can to verify.
08-13-2023 12:07 PM
To make sure you're you, the account holder. Anybody can create a community id before making an account. It's not fishy. I like knowing that support does all they can reasonably do to protect my account.
08-13-2023 11:58 AM
I did not get the credits. I tried a link I found in a community post to get to customer service, but the person is asking for my credit card info, my 4 digit pin, my email address, and a number of other personal account detail. This seems fishy as I am signed in, why would customer service need all my security information?
08-13-2023 11:44 AM
check your payment history to see if the $5 credits were used to fund renewals for Jan through May. If they weren't then contact CSA for their help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-13-2023 11:37 AM
Yes, that was the promotion and never received the credits.
08-13-2023 11:11 AM
is this the offer you took advantage of ? Looks like the $30 was paid as $5 for 6 months. Does that sound about right ?
Offer Details:
08-13-2023 11:00 AM
HI @Max23
you can also confirm by visiting My Account, then go to Payment history and check if PM ever has a credit to your account for the CPO phone discount. But it is true, sometimes, they could not match up the email address and might be the problem
08-13-2023 10:58 AM
Yes it was in December. I will try your suggestion. Thanks for your help.
08-13-2023 10:55 AM
HI @Max23
when was the promotion? PM has not sell phone for couple months
was it the one from last year? if so, it was long
But you can submit a ticket with CS agent and have them to check:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-13-2023 10:51 AM - edited 08-13-2023 10:51 AM
@Max23 This must be from awhile back as PM does not sell phones any more . But to get support to investigate for you here’s the link
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437