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Did Anybody ever did 'manage subscription'?

Boki
Great Citizen / Super Citoyen

I wonder... did anybody ever tried to toggle switch 'Subscribed' as many post suggest to cancel subscription?

Boki_0-1708106533056.png

What will happen?
- Subscription suspended?
- Account immediately closed, number lost?
- Something else?

6 REPLIES 6

Meow
Mayor / Maire

Interesting topic...

Reading question and all replies I am wondering HOW COME customers can complain PM 'support' (customers helping customers) is not good????

All these years with PM I learned more from 'customers' than I could from any 'live' support.

Thank you guys for being here and helping others!


@Boki wrote:

OK. So if I understand you guys correctly Unsubscribe will not immediately suspend service? but will just notify public mobile billing system not to charge credit card. Am I correct???? ...Correct

Service will continue until next subsription renewal date and renewal will fail due to this toggle set off....Correct

It is different that reporting phone lost or stolen where account is immediately suspended? Correct? And how do you reactivate it later when you retrieve or find your phone????...Correct...using Lost / Stolen will suspend use of your phone until you Resume service...there's a button that will say Resume Service.


 

Boki
Great Citizen / Super Citoyen

OK. So if I understand you guys correctly Unsubscribe will not immediately suspend service? but will just notify public mobile billing system not to charge credit card. Am I correct????

Service will continue until next subsription renewal date and renewal will fail due to this toggle set off.

It is different that reporting phone lost or stolen where account is immediately suspended? Correct? And how do you reactivate it later when you retrieve or find your phone????

hairbag1
Mayor / Maire

@Boki 

some customers don't have a valid credit card so they'll use card of a friend or family member to start their new account...then when acct is up and running, they can toggle Unsubscribe and pay for regular renewal using payment vouchers.

sp

Ashina
Great Neighbour / Super Voisin

hey no, your account will suspend on the last day of your subscribed plan. as you have already paid for the current month

hTideGnow
Mayor / Maire

HI @Boki 

the is the toggle for Automatic payment

- account will suspended at the end of your current cycle as PM cannot renew the call

- no, account won't closed immediately.  You have 90 days after suspension to come back resume service.  After 90 days, number would be closed

- nothing much more

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