Deducted my money unjustly

[Ajoke]

I recently opt out from public mobile and i was immediately charged $46 for auto deposit but i had already opt out of auto deposit before opting out from the network. 

Now, i am unable to talk to any of their customer care representative.

[Ajoke]

I forwarded a message already.

Thanks 

I appreciate your time

[oglat]

Hi

When you said you opted out, did you transfer your number or just abandoned the account.

If you transferred the number before your renewal (really had to be before not in the day or the day after) then you should immediately contact moderators Direct link to moderators 

It will take about 30 days for reimbursement.

If you transferred after, you are out of luck you forfeited everything you paid for, and this is valid for all prepaid services. 

If you just abandoned it, then you have two options:

Your account and plan are active and as the first option you can use it. Make sure you remove all your payment info for the next month of you decide to do this.

You can also try contacting moderators letting them know that autopay executed by mistake. They are usually very kind to customers and you may be lucky to have the reimbursement. There are no guarantees though

[Ajoke]

I dont think i did

[Anonymous]

---

@Ajoke wrote:

I recently opt out from public mobile and i was immediately charged $46 for auto deposit but i had already opt out of auto deposit before opting out from the network. 

Now, i am unable to talk to any of their customer care representative.

---

Oh man. You got half way. You ought to have also removed your payment card.

But here's the thing...you shouldn't have to. Porting out should close everything. But here you are.

Your initial action is to contact the moderators.

[Triguy · Accepted solution]

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[mh1983]

Did you remove the credit card info entirely from your Self Serve account?