Declined payment

[Yea123]

Hi everyone!

my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than paying with vouchers?

[hTideGnow]

hi @Yea123 

if your sister successfully added a new card, she need to make a manual payment to resume service.  There should be a button Pay and Resume services button, click on that

[eddieO]

@Yea123aside from voucher you should be able to also make a manual payment from your account that draws from your credit card 

https://myaccount.publicmobile.ca/en/account/payment/funds/card