Deactivate Process and Fees

[RobbyTandrian]

Hello,

I will be travelling away from the country about 6 months. I am looking into deactivate options for my phone number, and the fees for it. I want to keep the phone number just want to deactivate it while I am away. Thank you in advance for your advice.

[BKNS27]

@RobbyTandrian 

If you want to keep your number while away for 6 months…just pay your monthly plan but make sure your CC on file won’t expire while you are away or your account will be closed and loss your number for nonpayment for longer than 90 days.

If you want to save money for your plan but it is a lot of work try to login to your account every 86 days on the website. Have the 2FA code sent to your email to login to your account to suspend and activate your account.
You pay for 3 month payment. Suspended 1st month, active 2nd month, suspended 3rd month, active 4th month, suspended 5th month and active 6th month when you return. Not sure if you want to do this or just pay your monthly plan.

[Meow]

You have to pay subscription at least once in 90 days. Ideally on 85th day. After first no-payment your account will be suspended and if Not paid within 90 days it will be cancelled, number lost.

PM does not have 'hold the account' if you are not using it.

[softech]

@RobbyTandrian 

PM only allows the account to be suspended for 90 days or your account will be permanently closed, and you will loss the number.

So, your option is temporarily suspending the account and reactivate for 30 days before the 90 days deadline.

Here is what you can do:

1.  Optional step, you might want to change the plan to a cheaper one to cut down the cost.
   While this step might save you money, but please be aware that you might not be able to get back your current plan if that plan is no longer available when you are back.  If you are worried, or your current plan is already not available, skip this plan change step but you can still follow this pause subscription steps with higher cost
2.  If your Available funds = $0,  couple days before you want to stop the service, disable "Subscribed" from Payment page (Payment page, Managed Subscription, toggle off the "Subscribed" there 
   If you have some Available Funds, then mark your service as Lost-Stolen on the day you want to stop the service (Profile page, Report Lost/Stolen Phone)
3.  On the next renewal date, since pre-authorized payment is disabled, it won't be renewed.   
         Make note of that day 1 of the suspension date
4. !!!!VERY IMPORTANT!!!   Come back at around 85th days after the first date of the suspension to make a manual payment to renew the account for 30 days.  You can simply click "Pay Now and Resume Services" button and follow the step to make a manual payment.
   If you have changed the plan on Step 1, it will just cost you the lower amount for that 30-days cycle. 
   After you make the payment, make sure you see clearly that the account status is changed to ACTIVE.  If not, you will either have to open ticket with PM support or come and seek help here in the Community.
   (Don't wait till the 89th or 90th days as My Account could be down for maintenance or payment could be an issue, you want to give yourself enough time to sort it out)
5.  If your Available funds = $0 and Subscribed still disabled, make note of that date, again, the account will be active for 30 days only and will be suspended again after the 30 days.  Make note of the date it got suspended again.
   If you have Available Funds, you have to come back on the 29th or 30th days and mark the account Lost/Stolen again
6.  As the Autopay toggle "Subscribed" is already toggled off, it won't renew after that-30 days cycle.
   
   I hope you will be back by then. You just need to change the plan back to the one you want and then reactivate and remember to enable Autopay again (toggle on "Subscribed")
   If you still not back to Canada by the end of that 90 days, then come back NO LATER than 85th date and repeat from step 4 again