Data

[K13thompson]

I am asking for my father who just joined public mobile last month, and he told me the yesterday that his data does not work. 
He did shut the phone off and took the SIM card out and put it back in and restarted but jt didn’t work either. 
Can someone please help me? 
Thanks 

[dust2dust]

Ok then we need to back up. This would all be much easier if you had the phone in your hands. As already asked...what make and model? An easy start would be is it an Android or iOS? Where di the phone come from? Is it an older phone?

[K13thompson]

I am thinking it never worked. I never checked after he got the plan. 

[hTideGnow]

HI @K13thompson   was data ever working on your dad's phone?

what kind of phone is that ?

[HALIMACS]

@K13thompson 

What type of device does he have?   It may not support data.

Minimum recommended phone specs:

• 3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
• 4G FDD-LTE: B4, B12

SMS and data can work on 3G or LTE. Fastest data speeds are on LTE.

For LTE, these are all of the available bands on the network: 2, 4, 5, 7, 12, 13, 17, 29, 30, 66.

Some bands are available in some locations, others available elsewhere.

Any phone you are considering should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage.

If your phone does not have all recommended bands, you may have poor coverage / no service / slow data in some locations.

[dust2dust]

Can he call and text? Did data ever work?

[BeachNBeer]

@K13thompson Make / model of phone please?

[Meow]

---

@K13thompson wrote:

Yes he hasn’t used any.

---

So he sees for example 0/250MB (or some very small first number/plan_allowance?

[K13thompson]

Yes he hasn’t used any.

[JL9]

If there is no meter for data in his self serve it means he has used it all up 

[Meow]

What does he see when he logs into his self-serving account? Is there any data available at all? If he is on $15 plan, 250MB can go very fast if DATA is set to on.

How about other services? SMS/Calls in/out?

[dust2dust]

Can you or he check the account for whether there's any data left?

[JK8]

@K13thompson 

Make sure data is on in his phone and check his apn settings.

https://www.publicmobile.ca/en/on/get-help/articles?q=Apn