Data wont work

[Jesslautard]

I've tried all troubleshooting options. Still not working 

[darlicious]

@Jesslautard 

Are you using a Chinese brand phone like Umidigi? These brands usually require you to edit your APN when you change carriers. If it's an older phone running oreo 8.1 the ability to edit your APN can be greyed out requiring you to update the OS to Android 9 or above to edit the APN. If this cannot be done then either borrowing or acquiring a freedom or Roam Sim card will allow you to edit the APN or you can contact customer support and ask for them to text you a carrier profile configuration file.

What happens when you hit SAVE after editing the APN?

[softech]

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@Jesslautard wrote:

It's an android . I've reset everything 

---

@Jesslautard   what exact brand and model is your android phone?

Did you actually click "Reset All Network"

Check your phone Connections->VPN, make sure no VPN profile is there, delete them if any

And, please go into your APN settings and compare and update that with the following:

(I saw your other post saying you cannot save after making the update, can you actually create a new one?)

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[Jesslautard]

It's an android . I've reset everything 

[softech]

@Jesslautard   VPN or APN settings? They are completely different

Generally, you want to delete the VPN settings

For APN settings, what kind of phone is that? provide us the brand and model and maybe we can help

[Jesslautard]

I did all that and it wont let me save VPN settings

[darlicious]

@Jesslautard 

If you answer @softech 's questions we can likely narrow down the issue and give you a direct  solution. It sounds like you may need to update your carrier profile or edit your APN if you have an Android phone?

Edit:

Typos

[hTideGnow]

Hi @Jesslautard   how about  voice call and text working?

You can try to "Reset all network" on your phone

and if it is an iPhone, please make sure Carrier Profile is updated

[esjliv]

Ensure your data option is turned on in the setting of your device @Jesslautard 

Then log into your My Account through an incognito mode, maybe you are out of data and you are seeing an old cache version of your balances?

You can also try clicking the circle refresh button to see latest info.

If you have data left showing on your account try to:

*restart your phone

*try the sim in another phone to see if data works

*perform a reset of the device's network settings

*toggle into out of airplane mode

Check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

[softech]

@Jesslautard   what have you tried?

and give us more info

1. did it ever work on this phone?

2, you just joined PM?

3. what brand and model is your phone?

4. did you try your PM sim card in another phone?

5. did you check My account using Incognito mode  and confirm you still have data left?

[pmbc]

@Jesslautard 

Tel # works?  Just data not working?  You have available data left on your plan?  What have troubleshooting have you done?