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Data usage

CrazyElect
Great Neighbour / Super Voisin

Why does my data usage shows up at odd hours when I’m on WiFi??

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @CrazyElect 

the usage you saw was about 12+ hours late.  PM just post a lump sum of the usage for the date.

if you want the most update usage, check the usage on the overview page

@CrazyElect 

PM does not update the data usage constantly.  In fact, it only update it twice a day. 

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry.  The early morning usage  you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Chalupa_Batman
Mayor / Maire

@CrazyElect wrote:

Why does my data usage shows up at odd hours when I’m on WiFi??


Hi @CrazyElect 

Public Mobile updates their data usage every 12 hours. So it may look like you're using data while on WiFi, but you're not. The stats are just a little outdated.

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

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