@softech restarting seems to have worked for now.
I checked my account for the 150/250mb figures.
@B12 this is a basic troubleshooting step you should always try first. It takes moments and resolves many "weird" issues, particularly if you aren't in the habit of rebooting regularly. (Better yet, get in the habit of doing it weekly and you can prevent many of these types of problems)
You may want to actually set your data warning and limiter. Mine are set to 100mb and 150mb so I get warned when an app starts using too much data I can seek out the offender.bIt also protects all of my add on data from possible accidental use because pm sends out data usage texts at 75% and 95% usage of the total data on the account.
But I'm happy to hear a reboot did the trick. Be sure to make it a habit to reboot your phone once a week at least.
@B12 just want to confirm you get the 150/250mb figure from My Account. Just to confirm PM has the same number
If that is the case, did you have a chance to try reboot the phone, or reseat the SIM? If still fail, you might really need to try to put the SIM on another phone to test.
do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
or can you do try reseat the SIM card
1. power off your device
2. take out the SIM card,
3. wipe it clean SIM card,
4. put it back and power on,
5. toggling airplane mode off/on,
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
@B12 Although the message sound like it's a carrier issue, but it could also be
Your SIM may be worn or damaged. Furthermore, you would note that your phone may say ‘unregistered SIM.’
I don't see any Telus outage report according to it's status page
did you try reboot your phone? did you try to put your SIM on another phone just to make sure it's not your phone issue?
yes. Look like Ess3x needs to be renamed based on PM policy. 🙂
[solution highlighted ........ Luddite]