Data stopped working yesterday

[scotty]

I got a text yesterday saying I had used 75% of my data. I turned off mobile data and when I turned it back on today it connected to LTE but wouldn’t load anything.

[scotty]

I had another 4.5GB left on my plan so that wasn't it. 

I previously tried restarting the phone, no effect.

I previously tried toggling airplane mode, no effect.

I previously tried resetting network settings, no effect. 

I then tried your advice to put the sim into another phone. It had data connectivity, so I put the sim back into my phone and it's working now.

Weird stuff but it worked out, thank you. 

[JamesH]

Hi @esjliv ! 
Are you using an android phone ? 
It happened to me when I updated the phone to Android 12, I had to reset the network settings. 

Depending of your phone it could be here

1. Find and tap Settings > System > Advanced > Reset options > Reset network settings.
2. Tap RESET SETTINGS.

or here 

1. Find and tap Settings > Network & internet > Reset network settings.
2. Tap RESET SETTINGS.
   
   Restart your phone and try again to connect 🙂 

[esjliv]

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@scotty wrote:

I got a text yesterday saying I had used 75% of my data. I turned off mobile data and when I turned it back on today it connected to LTE but wouldn’t load anything.

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@scotty  - confirm what your balance of your remaining data actually is by logging into your My Account and seeing what is left in the usage area:

If My Account does not match 75%, then you can safely ignore that text and go by your My Account values of remaining data.

If data remains and you still cannot access data on your phone, try:

• restarting the phone
• toggle in/out airplane mode
• perform a reset of the device's network settings
• try your sim into another phone to see if data works

[Lux]

Perhaps in your settings, your phone has set a limit on the amount of data you can use (You can change this setting).