No all Vouchers credited

[lllb]

Please inform 

why the total amount of the vouchers added was not credited to my account. I would like this corrected

[lllb]

thanks

[Anonymous]

 @lllb : Were your services suspended at the time of adding them? What was the total value of all the vouchers you added? What plan are you on?

[HALIMACS · Accepted solution]

@lllb 

The difference is likely the taxes.

When you purchase a voucher, you pay taxes in the Province where you purchased it.   The 'face value' of the voucher will be added to the Public Mobile funds when it's added.   

So if you're on a $50 plan with a 15% tax rate, the total amount which would be paid if using a credit card would be $57.50.

With the voucher, you'd need to purchase a $50 face value voucher & pay the applicable taxes.  The $50 voucher would cover your plan value plus applicable taxes.

[darlicious]

@lllb 

We are just fellow customers so we cant access your account. But if you could be more specific we can probably explain what has occurred. Did you add a certain voucher amount and your plan was suspended or went thru renewal? Are you thinking about the voucher amount ie. $20+ the tax you paid perhaps $2.40 or $2.60 =$22.40 or $22.60? All amounts in your account are "tax paid" but don't show the tax for simplicity across different tax jurisdictions.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

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@lllb wrote:

Please inform 

why the total amount of the vouchers added was not credited to my account. I would like this corrected

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@lllb  - some vouchers take 24-48 hours to become valid after purchase. 

Silly really, I believe it should be instantaneous, especially if someone is trying to resume services.

Also, try to add the voucher through self serve and/or by calling 611. Sometimes there is another 12 digit number on there that may work.

If after 24-48 hours and still not working, ask CSA to look into that voucher number.

CSA contact here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent