Data reduced

[Cbgirl1]

Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden. 

[treefrog]

@Cbgirl1 

If you haven't logged into your account in a while then you're probably looking at the old information. As mentioned clear your browser and log in using privacy mode to see up-to-date info in your account.

[hairbag1]

@Cbgirl1 

try this for accurate plan info and data usage...

[Dunkman]

@Cbgirl1 

Public mobile will not normally change customer's plans. It needs to be done by customer via self service account.  

This website has some "caching" issues.  Try to login with a different web browser, clear cache or incognito mode.  Or try to login with a different device (ie. computer)