03-15-2023 09:41 PM
The Account Status page shows:
> Plans usage
> Data usage: 0GB left
> Add on usage:
> 1GB Add-on: 1.16GB left
> 2GB one-time bonus: 1.33GB left
Yet my phone does not work with anything that uses data. The browser won't even bring up google.com. Does anyone know why my data isn't working? Is there some trick I don't know about?
Any help appreciated.
Solved! Go to Solution.
2 weeks ago
This worked for me, too. Not sure how or why, but it did! Thank you so much for the help!
03-16-2023 07:29 PM
if a restart fixes the issue that usually means that there was some sort of service disruption in the area...
03-15-2023 10:18 PM
try to clear your google browser clear cachee it will reset you phone data
03-15-2023 09:55 PM - edited 03-15-2023 09:55 PM
03-15-2023 09:54 PM
I went into Setting > Cellular Data > turned OFF Cellular data > turned off the phone > waited 30 seconds > turned on the phone > Setting > Cellular Data > turned ON Cellular data. It's working now. It just needed a kick in the pants I guess. Thanks everyone for the quick response.
03-15-2023 09:47 PM
@khemmerl I wonder if you are reading an old cached page that the add-on info was incorrect
Try to login My Account again using Incognito mode and see if it still shows add-on data there
If so, try to turn off the phone for 5 mins and the power it up again, see if it works
03-15-2023 09:43 PM
Login with Incognito Mode. PM's website has had major caching issues since they updated it a year ago, so you can't trust the dashboard unless you clear your cache or login in private/incognito Mode.