Data not working

[hcneybee]

No phone issues yesterday but today data is not working.  I even tried switching plan to 4G to speed it along... Nothing.  Did chatbot, reset network etc... Could not submit a ticket either.  Help please!!!

[hcneybee]

Hello... Nope. My plan was set to renew in a week or so. Still had lots left. Switched plan this morning to bigger plan. Issue was not that I had no data.  Issue was data was not working. But I really appreciate the link! 

[hTideGnow]

hi @hcneybee but it looks like you used up all earlier 

if you like, message  agent to see if they can tell

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hcneybee]

Hello hairbag1

I just changed my subscription to a bigger pkg this morning when my data would not work.  I have 20 GB of data available.  It started working a few hours ago but I'm frustrated that I lost it at all... And super frustrated that I could not submit a service ticket!  I'm fine with online only but still need to be able to get help!  Thank you for your input. 

[hairbag1]

@hcneybee 

I suggest you log in to your account on a laptop, you'll see Overview and beside that is Subscription usage. You'll be able to see when your current subscription started and will end. Further down , you'll see how much of your regular plan data you have used. Make sure you have some data to use....if so...let us know.

[hcneybee]

Hello hTide Grow

I've been with PM for years, am fully paid up with 20 GB of data available to me...too bad I can't use it! 

Between one day and the next -- nothing.  And I can't seem to contact a service agent.  

[hTideGnow]

Hi @hcneybee Login to MY Acocunt using Incognito/Private/Secret mode , check if any data left

Then check your phone if you setup Data limit..