Data not working

[Jwang613]

I’m still paying but haven’t had data for over a month. 

[hTideGnow]

HI @Jwang613 

please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Jwang613  Submit a ticket to support 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

[Jwang613]

Thank you for the tip. I can confirm the account is active as minutes are counting down as they should but data is not being used still. Who can I reach out to for a fix?

[Handy1]

@Jwang613  Is your account active or suspended are the rest of your services working ? Also make sure you have data turned on , on your phone . And make sure you have data left 

simply try refreshing the page when logged in

For most up to date account info