09-03-2021 08:10 AM - edited 01-06-2022 03:22 AM
Hi, I have a problem. The current plan that I have is the $25 plan which includes talk/text and 1GB data. I had used up all my data, but purchased an add-on (1GB), however it is not working. My current plan has not expired as yet and I’m wondering if because of this why my data is not working. Also, if this is not the issue, how am I to go about fixing or getting my data to work? I would really like to get this fixed as soon as possible as I need to have data when I’m out.
09-03-2021 11:44 AM
do one thing Make sure your phone is off before removing your SIM card,
and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you do try reseat the SIM card
1. power off your device
2. take out the SIM card,
3. wipe it clean SIM card,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck
09-03-2021 09:22 AM
@Jada_H wrote:I did that before but not after I added/activated the add-on to my account. Should I do that?
@Jada_H Yes, reboot after the addon is purchased.
Reboot the phone and see
Also, you might want to logoff My Account and Log back on. Then on the overview page, confirm you see the 1GB data you just purchase is shown on your My Data & Add-Ons section
09-03-2021 08:52 AM
@Jada_H wrote:I did that before but not after I added/activated the add-on to my account. Should I do that?
Do it again.
09-03-2021 08:49 AM
I did that before but not after I added/activated the add-on to my account. Should I do that?
09-03-2021 08:43 AM
Try turning off your phone and back on.
09-03-2021 08:39 AM
@Jada_H wrote:Thank you! I see now that it has been added to my account and is active, however, it is still not working when I test it.
Have you done a reboot? Try to reset network settings?
09-03-2021 08:36 AM
Thank you! I see now that it has been added to my account and is active, however, it is still not working when I test it.
09-03-2021 08:33 AM
@Jada_H wrote:Hi, I have a problem. The current plan that I have is the $25 plan which includes talk/text and 1GB data. I had used up all my data, but purchased an add-on (1GB), however it is not working. My current plan has not expired as yet and I’m wondering if because of this why my data is not working. Also, if this is not the issue, how am I to go about fixing or getting my data to work? I would really like to get this fixed as soon as possible as I need to have data when I’m out.
As mentioned above, if you see the payment you've made appear in Available funds and no add-ons show up in the Overview of your Account, that means you've not completed the purchase process. Go to the Add-ons page again and make the purchase.
09-03-2021 08:17 AM
Does the add-on appear in your account ?
Purchasing add-ons is a two step process. You need to make payment and add it to your account.
https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve