Cellular data

[BeachyBrandi]

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today.  Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

[AndreiP]

I have iPhone 17, my wife has iPhone 15. We are both on the same subscription plan. Yesterday mobile data stopped working on my phone, but her phone is fine. Nothing helped to make it works.

We live in Vancouver area.

[Linda356]

His is an older phone Samsung Galaxy A8.  You are right the only fix is turn it off and back on.  We are north of Belleville.  My phone is a Pixel 6a and it is fine, no issues. 

[smp999]

Similar issues

both my wife and I.  Data stops working. Looks like it might lock onto 3G. We both have iPhone 16. It may be related to recent Apple update but I think it’s PM. Started about a week ago. Only fix is to power phone off/on. Happens about once per day. 
I don’t know if it is region related. We are in Muskoka. 

[Linda356]

I will have to get him to do that tomorrow as I see he isn't the only one having issues. Thank you for letting me know. 

[AndreiP]

I have the same issue - mobile data stopped working yesterday. Submitted the ticket.

[Linda356]

My spouse is having the same problem with his phone.  Data will be on, then it drops connection, restart phone, it reconnects but has to do that quite frequently today.  My phone is fine.

[hTideGnow]

hi @Cranks 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Cranks]

Is data not working?

[hTideGnow]

---

@Bon-tay69 wrote:

My service with public mobile has not been working for 2 days why?

---

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[DHarasymuk]

I had the same issue.  Rebooted my phone, and the LTE+ data service was back.  

[Bon-tay69]

My service with public mobile has not been working for 2 days why?

[Jan23]

I am having the same issue. Mine went out yesterday, Monday, and I can not get back into it either

[hTideGnow]

hi @Qcalex 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Qcalex]

So out of nowhere, the lte service keeps stopping out of nowhere, not even a no signal icon, just nothing...

Samsung A53 5G, same 4g plan for a couple of years. 

Restarted the phone a bunch of time didn't work, I have to manually switch to 5G network (yet my plan is 4G, and if I switch back, LTE seems to stay for a few minutes and quits working again)

My phone doesn't seem to have any issues

Any idea what's happening? Thank you all

[hTideGnow]

---

@Santana087 wrote:

For some reason my data isn’t working I have minutes with data on my plan I haven’t used all my data not even close but for some reason I have no data just cell service 

---

HI @Santana087 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Santana087]

For some reason my data isn’t working I have minutes with data on my plan I haven’t used all my data not even close but for some reason I have no data just cell service 

[hTideGnow]

hi @TanyaB76 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

h i @Ethanashleywood 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Ethanashleywood]

Why is there no internet service

[TanyaB76]

Please reprovision my account if required.

[TanyaB76]

My account is active and I have plenty of data available. I’ve restarted the phone multiple times and toggled airplane mode.  Data and messaging is only working when I have wifi coverage.  Same is happening to my husbands phone. 
help please. 

[djferens]

Sadly, they haven't made any sort of announcement regarding this issue, which is pretty bad after 48 hours. Many customers, including myself and my wife, are still experiencing issues. 

[Dunkman]

@Pleasehelp3 

Many complaints about data in the last day or so. Happening in  Manitoba, Ontario and Quebec. Public mobile is aware and trying to figure out a fix.

For some customers, the data just started to work by itself.  You can try rebooting your phone ever 1-2 hours. Network reset of phone may help also. Toggle airplane mode on, then off. 

[Sansan]

It seems alot if people have same issue. Try toggling airplane mode.  If still doesn't work,  ask PM agents to reprovision your account. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or direct. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@Yady 

Many complaints about data in the last day or so. Happening in  Manitoba, Ontario and Quebec. Public mobile is aware and trying to figure out a fix. For some customers, the data just started to work by itself.  You can try rebooting your phone ever 1-2 hours. 

[Yady]

Why I don’t connect to my cellular internet?

[Sansan]

Try toggling airplane mode see if that will fix. Lots of people with same issue this seems to work for most.

[Pleasehelp3]

Can call and send texts.  Have no data and cant receive photo messages 

[Sansan]

Make sure to remove or disable any previous SIM if you have one and turn on or make the Public Mobile eSIM primary if one.  Then reboot and try again.