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Mobile data not working

B-m
Great Neighbour / Super Voisin

My mobile data is not working. Its very unreliable, even long text messages won't load. If I turn my phone off and on again it works briefly but then shut off again.

I've gone through the troubleshooting with the chat bot and none of the things worked. 

Im very displeased with my service and am considering switching to another provider.

3 REPLIES 3

Chefman
Great Neighbour / Super Voisin

I had this issue today.  turning on/off airplane mode works!

yeej
Great Citizen / Super Citoyen

@B-m , I had the same issue.  I turned Airplane mode to ON, waited 30 seconds, then turned Airplane mode to OFF.  My network was able to re-establish connection after that.  Good luck.

hTideGnow
Mayor / Maire

Hi @B-m 

There seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above

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