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Data not working for internet browsing

Satish1
Great Neighbour / Super Voisin

Hello,  Is the data component not working? I am finding that this service is declining in quality. It is hard to get any help.  Please let me know what is going on so I can at least decide if its time to switch carriers. Thank you.

2 REPLIES 2

slusagm
Mayor / Maire

This is active service issue on PM side

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

But it might help to Reboot the phone and Reset network settings.

If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

Sansan
Mayor / Maire

If you check rhe community messages, LOTS of people having this issue unfortunately. They are aware and working on a fix.

In the meantime toggle on airplane mode and restart. 

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