Data not working after factory reset

[dttg13]

I have a ZTE Axon phone that I have been using with PM for about a year.  Everything was working great.  Had to do a factory reset on the phone for other issues and ever since then I can't get data to work.

Here is what I have tried so far.  

1. Multiple restarts

2. Change Access Point info to:

Name: Public Mobile

APM: sp.mb.com

MMSC: http:aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNCL 220

Never changed any of the other settings.

3. Turned off phone, removed SIM card for 2 minutes, put SIM card back, turned on phone

Any suggestions?

[dttg13]

Works great now, thanks for your help😁

[fdrcamb519]

@dttg13 

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@dttg13 wrote:

I have a ZTE Axon phone that I have been using with PM for about a year.  Everything was working great.  Had to do a factory reset on the phone for other issues and ever since then I can't get data to work.

Here is what I have tried so far.  

1. Multiple restarts

2. Change Access Point info to:

Name: Public Mobile

APM: sp.mb.com

MMSC: http:aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNCL 220

Never changed any of the other settings.

3. Turned off phone, removed SIM card for 2 minutes, put SIM card back, turned on phone

Any suggestions?

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Is the data working if you try another phone just to test it ??????

[Anonymous · Accepted solution]

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@dttg13 wrote:

Checked my account - 0.004 of 1024mb used

The phone worked great with data till I did the factory reset about a month and a half ago, so plenty of data left.

Here is a screenshot of the APN settings further down.

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Try

MVNO Value - 4D

APN Type - default,mms,supl

[dttg13]

Checked my account - 0.004 of 1024mb used

The phone worked great with data till I did the factory reset about a month and a half ago, so plenty of data left.

Here is a screenshot of the APN settings further down.

[Anonymous]

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@dttg13 wrote:

Good Catch.  Added the missing "." , restarted the phone. Still not working

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Did you in fact check that you had data left to use as suggested earlier?

Can you post screenshots of other settings scrolling further down on that screen?

[dttg13]

Double checked settings, and all lower cap APN: sp.mb.com

[dttg13]

Good Catch.  Added the missing "." , restarted the phone. Still not working

[Anonymous]

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@dttg13 wrote:

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aliasredirect.net ... not space. Any more further down?

[dttg13]

[ShawnC13]

@dttg13, I read it was case sensitive as well did you check that

[Dunkman]

@dttg13 

A few other things to try:

Toggle airplane mode on, then off

Network reset

Check your self service account to make sure that you still have data left on your plan.  

[Anonymous]

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@dttg13 wrote:

I have a ZTE Axon phone that I have been using with PM for about a year.  Everything was working great.  Had to do a factory reset on the phone for other issues and ever since then I can't get data to work.

Here is what I have tried so far.  

1. Multiple restarts

2. Change Access Point info to:

Name: Public Mobile

APM: sp.mb.com

MMSC: http:aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNCL 220

Never changed any of the other settings.

3. Turned off phone, removed SIM card for 2 minutes, put SIM card back, turned on phone

Any suggestions?

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Maybe post some screenshots. http:// ... etc for MMSC to start anyway. Would like to see APN Type.