Data issue

[zainreem]

I am unable to use my data though I have data add ons. Please help!

[zainreem]

Yes you're right 👍 iam so grateful to both of them 🙂

[hTideGnow]

HI @zainreem  

wow you had the 2 best Community members to help, no wonder you have it all resolved in 2 hours. 

if with PM agent, it will be at least 24 hours back and forth messaging!!!

[softech]

@zainreem nonworry, we just want to help.  As long as it is working for you , we are all happy ☺️

[zainreem]

oh im sorry if i missed something!

[softech]

@zainreem happy the APN helps.

Enjoy the data:)

[dust2dust]

Well...I saw your APN's and saw that they were wrong. But you didn't seem to want to answer some questions. Oh well.

[zainreem]

it worked well before but over a month it stopped working. But I added new APN just now and its working again.. all thanks to you. GOD BLESS YOU

[zainreem]

OMG this just worked! Thanks a ton.. you are a genius!

[softech]

And @zainreem , how well your phone work with voice and data before?  it looks like your phone does not work well on PM network for both voice and data, you don't have enoght compatible bands.   

this is the spec of your phone 

3G bands HSDPA 850 / 900 / 2100
4G bands 1, 3, 5, 8, 38, 40, 41

and PM uses thiese:

[softech]

@zainreem 

if you want to add the correct APN profile yourself, on your APN screen, press the + on top right to add new profile, add follow this 

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[softech]

@zainreem didn't data ever work on this phone?

you already tried Reset all networks? sometime it will push down the correct APN. 

If not, you will have to find way to manually add one

[dust2dust]

I added to my previous reply with some questions.

[zainreem]

oh no! i have no idea have to add or edit that 😞

[dust2dust]

They're all wrong. So you need to either add or edit. Some phones have difficulty doing that so I'm asking if you can to begin with.

Adding - is this a new to you phone? Have you been with Public for a while using it? Or did you just sign up and are wanting to use it? It doesn't have a lot going for it for this provider.

[zainreem]

which one should i select?

[zainreem]

its been over a month. RealMe Narzo 50A

[dust2dust]

There we go. It's the APN. Are you able to add or edit those?

Change the preferred network type back to the one with LTE first.

[zainreem]

 

[softech]

@zainreem again,  how long you have no data?

 what model and brand your phone is??

[zainreem]

 

[zainreem]

 

[dust2dust]

What are those icons on the top bar?

Might you have a vpn running?

If your settings menu is anything like mine, go into settings, connections, mobile networks, network mode - and try that change to 3G or UMTS or HSPA that was suggested earlier. If you didn't already.

[softech]

@zainreem how long you have no data?  just one day or longer?

what brand and model you phone?

[hairbag1]

@zainreem 

can you log in to your account on a laptop and try this....

[zainreem]

My account was showing i already had unused data ons. But I still bought one more data add on in hope that it would work! 😞

[zainreem]

Data limit is off 

[softech]

@zainreem any chance you have data limit enabled? 

[dust2dust]

Why did you buy data? After clicking those lower refresh icons did you see that you had used all of your plan data and that you had no more data add-ons?

Androids have a setting that lets you control how much data you can use. It gets confusing for here because this place is a 30 day cycle. Not monthly which is what the Android works on.

[zainreem]

I'm on Android. I tried changing the network settings, nothing seems to work

[softech]

@zainreem are you on Android or iPhone??

and you tried changing the network type or Reset all networks??