Data included in monthly plan not working

[rkostan93]

My last billing cycle I reached my data limit so I decided to buy a 200 MB data addon now that my billing cycle has been paid for the 200 MB data addon remained now  that I have capped that the 1 GB included in my plan hasn't kicked in. What should I do?

[m123456789]

Hi, I just activated my SIM card and the data not working. 

[Jeremy_M]

@Cyber 

Love the way your showing the email flow!!

Great Job!!

[Cyber · Accepted solution]

Hello @rkostan93,

Are you sure that your billing cycle doesn't end tonight at midnight?

If yes, I suggest you to contact Public Mobile to verify your account.

You can send them an email using this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Data not working"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

[rkostan93]

It's the other way around, On my last billing cycle I reached my limit therefore I bought the 200 MB Addon. My billing cycle ended and now I am on a new one but it was still using the 200 MB Addon. Now that I have reached the limit of the 200 MB the 1 GB included in my plan has not yet activated.

[Cyber]

Hello @rkostan93,

If I correctly understood, you have reached your 1GB limit per month and then bought a 200MB data addon to finish the month.

Once you are starting a new 30 days billing cycle, your will get another 1GB.

The remaining balance of your unused 200MB addon won't be used until you reach again your 1GB limit.