Data has not worked for months. Can I get a data add on as credit?

[Drpepperpie]

My data has not worked for months. I tried all solutions and even bought a new phone. Finally I fixed it this morning.

But after months of being unable to use the data I was paying for, I hope that Public Mobile will be able to offer me credit or a data add on to compensate.

I don't know how to contact a moderator on here so I'm hoping one will see this and be able to help me out.

It's been a pretty frustrating few months.

[esjliv]

@Drpepperpie  - why are you just coming here now; did you not know we existed months ago? 🙂

If this was a device issue/setting, this is not Public Mobile's fault.

[CountyDownIeUk]

How did you fix it?

[BKNS27]

@Drpepperpie 

Since PM is a prepaid service, it will be very slim that you will get a credit but always worth a try.

You can private message a CS_Agent and explain what the issue was. They will look into what was the issue and take appropriate action.

[pkaraa]

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@Drpepperpie wrote:

 Finally I fixed it this morning.

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And the problem was with PM network for which PM was responsible and YOU fixed it. Then yes you can ask for a credit.

If it was a settings issue or phone or something else for which consumer is responsible and cos of that you were not able to use data on your phone then you are not eligible for a credit. 

[Meow]

How did you fix it?

Why did not you let us know earlier so guys would offer suggestions how to fix it.

I doubt you will get any refund for not being able to use data (Plan allowance) but you can always try.

To contact CSA, there are 2 methods:

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented.

- Send a private message to the CSA - agent by clicking Here

[softech · Accepted solution]

@Drpepperpie  was it an issue on PM side or on your phone?  Since it works after you got the new phone, maybe it is a device issue?  (How did you fix it in the end?  updated the APN ? Factory reset the new phone?)

Honest, it is a tough battle, don't expect much.  But I guess you can try your luck, nothing to loss afterall, you can contact PM Support using one of the 2 ways below:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there