09-09-2023 06:05 PM
I purchased 3 gigs of data as an add on four days ago. It shows up in my payment history but not on my add ons tab. How do I start using it?
09-09-2023 06:10 PM
@Alanashaw .reboot the phone and
Try again incognito/private mode
And or lap top /computer
OR
simply try refreshing the page to check data plan / mins / add ons
For most up to date account info
09-09-2023 06:09 PM
HI @Alanashaw
just reboot your phone and try to use it.
and for My Account, could be a cache problem so you don't see it. You can use Incongit/Private/secret mode on your browser and login My Account again and it should show
09-09-2023 06:07 PM
Click on the little spinner refresh icon by the shop add-ons button.
Is this the roaming data? If so is this a re-buy of the same one?