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Data add on

Alanashaw
Great Neighbour / Super Voisin

I purchased 3 gigs of data as an add on four days ago. It shows up in my payment history but not on my add ons tab. How do I start using it? 

3 REPLIES 3

Handy1
Mayor / Maire

@Alanashaw  .reboot the phone and 

Try again incognito/private mode

And or lap top /computer

                    OR

 

simply try refreshing the page to check data plan / mins / add ons

Handy1_0-1694297412723.jpeg

 

For most up to date account info

hTideGnow
Mayor / Maire

HI @Alanashaw 

just reboot your phone and try to use it.  

and for My Account,  could be a cache problem so you don't see it.  You can use Incongit/Private/secret mode on your browser and login My Account again  and it should show

dust2dust
Mayor / Maire

Click on the little spinner refresh icon by the shop add-ons button.
Is this the roaming data? If so is this a re-buy of the same one?

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