Data add-on not working

[Saisara]

I bought a data add-on as I was close to my 10 GB limit, on my account is says now that I have 15 GB available. When I hit 10 GB it said I’d maxed out my data via text and my data has been cut off despite the fact that it clearly shows I have 5 more GB available. I just want a refund and can’t figure out who to even ask about this!!!

[hairbag1]

@Saisara 

okay...try restarting your cell. If that fails, try a network reset usually clears up glitches like this. 

BTW...did you buy the correct data ad-on for use while in Canada ? I ask because some others bought the US data add-on in error. That's easy to fix if you made similar error.

[Saisara]

I’ve never had a data limit on my phone. Yup, as I said the breakdown clearly says I have another 5 gb to use.  

[hTideGnow]

hi @Saisara 

sound like it is a data limit on your phone that stopping your use of data.  Check your phone, make sure you disable the data limit

Also, check your My Account and see if you have the data addon.  On the main page, click Usage Breakdown under the Usage meter to expand it and check if the data addon is there

[Saisara]

As I stated it says that I have 5 more GB to use as I purchased it. The Data isn’t working at all, so I can’t use it. Again. As I stated. 

[hairbag1]

@Saisara 

using the Public Mobile app, log in to your account and on the landing page scroll up to see Usage Breakdown >...you should see your data alottment and remaining data. 

Public Mobile is real reluctant to provide refunds so best suggestion is to use the data you bought.