Data Usage in the Overview is almost 10 times more than the total in the View Usage History

[CH13811]

In the PM web page, the "Data Usage" in the Overview page is almost 10 times more than the total in the "View Usage History" for the same period (Aug 10, 2024 - Aug 16, 2024).

"108.55 MB used" is indicated Under "Data Usage".  I then click on the "View Usage History" at the bottom, and filter it to show only Data, the total data used up till yesterday (Aug 10, 2024 - Aug 15, 2024) is 9.81 MB.  I do understand that it does not include my data usage for today, but I am home all day with wifi, not using data at all.  

Does anyone have the same experience?

OverviewView Usage History

[will13am]

@CH13811 , just to make sure that there isn't a data caching problem here, please check again using incognito mode.  

[umnikke8]

My data has been 100MB over for the past two months. Support says they have been working on something and the overview is out of whack.

[softech]

@CH13811 did you also use your phone to track the usage??

 I would open ticket with PM and have them to confirm 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there