Data Issue

[jcwongcc]

I recieved a message say I have used 95% of my data which I supposed to have 3GB a month. 9GB three months. Why my data being cut? How to I check my data usage? My phone showed I used 2GB within the first week of March.

[will13am]

@jcwongcc, data usage is reported on the overview page of your self serve account.  It will show number of MBytes used out of MBytes available in a renewal period.  As already mentioned, this meter sometimes fails to reset after a renewal.  If you feel there's a major discrepancy between what your phone is reporting as your usage, it is possible that a reset problem occurred.  This is most noticeable right after a renewal.  Login to your self serve account and check the usage and to from there.

[MoreYummy]

If you have 9 GB for 90 days, but its only first month now.  It is definitely system issue.  Only @CS_Agent can fix it.    

[mimmo]

I would have mods look into it. I know there was an issue with 3g data plans not resetting.

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