DOCX file from email

[dyybuk]

Hi there!

I can't open DOCX file from my email on my iPhone 7. No problem accessing the pptx and xlsx files though. What's going on?

please provide a fix.

[Acekiller]

To be fair, he did post under phone and hardware and directed to the community not the mods, just that his tone "please provide a fix" could be better.

[srlawren]

@dyybuk if you haven't already, you'll need to reach out to Apple and/or Microsoft for help with this.  Public Mobile has nothing to do with what files you can or can't open on your phone.

[Regop · Accepted solution]

Open the page first here

Attach your document

Press "Upload" button

Wait for docx file recovery.

[ute1978]

You should contact the mods team, they are God Almighty and can fix all phones problems too.

No, just kidding. PM does not have anything to do with your phone settings or apps.

[closng]

Hi @dyybuk, 

You might need something like the Microsoft Word app installed on your phone if you don't already have it:

https://itunes.apple.com/ca/app/microsoft-word/id586447913?mt=8

[Barth]

Oh, hey! Public Mobile does not control which apps are on your iPhone.

Think of your phone as a tiny computer that needs apps to make information usable, such as email or docx files. Public Mobile only provides access to the Internet so you can download the apps and information; you can also use WiFi to download apps and information.

Since I'm here, I'll suggest that you review the app store offerings described in this older iSumsoft article.

https://www.isumsoft.com/apple/iphone-cannot-open-docx-file.html