@rogers_ludgate
If you do not know your 4 digit account pin # ( try your voicemail pin # as some customers used this when activating not knowing what the 4 digit account pin # is used for) then you cannot make purchases thru 611 and the $5/500min add on is not available thru the 611/IVR system anyways.
You will have to log into your self serve account and add a minimum of $5 and then go to the plans and add ons page and select the add on and scroll down to confirm and submit your purchase. Log out and reboot.
Alternatively you can download a voip provider such as textnow or fongo. Select a Canadian phone number and you can make free calls on wifi or while using mobile data ( 0.5mb=1min or 250mb=500min). This is also handy to use to call your voicemail so you don't use your 100 outgoing minutes. Call your phone number from your voip number ( or landline when its fixed) and when your voicemail picks up press "*" and enter your 4 digit voicemail pin #. You then have access to your voicemail services.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
