Customer support

[LynnBall]

I have been paying monthly payments but unable to access my public mobile phone number. Also unable to contact someone for help wit this.

[hTideGnow]

hi @LynnBall if you call 1-855-4PUBLIC from another phone and enter your phone number after, does it tell you if your phone is suspended?

if suspended, fastest way to resume service is to get a voucher from Shoppers Drug Mart and load the voucher using *611

[Handy1]

@LynnBall  

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@LynnBall 

are you able to log in to your PM account either web or app ? Can you still text and use data or are they ceased as well ?