Customer support Doesn't respond

[123Denis]

Hi, I have submitted serveral tickets but the customer support doesn't respond to them

[CSA_PM]

Hi @ 123Denis

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
 

[hairbag1]

@123Denis 

Use this link to dm Customer Support for FAST response…

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[123Denis]

I am moving from Rogers 

[hTideGnow]

hi @123Denis so, you have not successfully completed the porting submission yet?

which carrier are you moving from?  or from Koodo Prepaid account?

[123Denis]

I have difficulties moving my number from my current service provider to you guys and when I try doing it from the app, it says that I have to contact support

[hTideGnow]

hi @123Denis what kind of help you need from PM support agent? we might be able to advise 

[123Denis]

Yes, I had to submit 2 tickets and also send a private message to the cs_agent group

[Dunkman]

@123Denis 

When did you submit the tickets?  It can take up to 48 hours to respond.  Usually within a few hours, but weekends, the wait times can be longer.  There was a ticketing issue last week, but it was resolved (Oct 22-23).  

If more than 2 days, you might want to send a private message to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, what is the issue?  Maybe the community members here can help.  We are customers like yourself, but often can provide troubleshooting advice without the need of CSA. 

[hTideGnow]

hi @123Denis you checked your community inbox for their reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, message them again