I bought a new iPhone with eSIM only that overheated. Returned it. Trying to revert back to previous iPhone with NEW physical SIM card. However, the PM App is repeatedly on sending the verification code via SMS. No SIM card, no SMS access. I’ve switched to sending the Code to email. I get the code, log in and automatically I’m asked for SMS verification. Without verification I cannot contact The Community. I took off the two step verification but of course it just reversed back without an active SIM.
Finally, someone in CS gave me an outside link for my browser which has allowed me to ask this question.
This has been going on for 3 days. I have had no phone service. I’ve been locked out of my own phone by PM for hours at a time.
11 years of being a loyal PM customer and I cannot even access my own account.
Anyone have a solution besides switching to a new service provider.
