Customer service

[Catwhisper]

I've been waiting all day still no response or still no phone service 

[CSA_PM]

An agent has taken over your ticket and will assist you as soon as possible. Thank you for your patience.

[Catwhisper]

Those msg where last night and the issue hasn't been solved as the conversation ended with the agent not responding or solving the issue 🤔 

[slusagm]

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@Catwhisper wrote:

Really because im the customer and im not talking to any agent at the moment 

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@Catwhisper 

from what CSA_PM said,   CS_agent already sent you a message.  Please check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Catwhisper]

Really because im the customer and im not talking to any agent at the moment 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Catwhisper]

I still have no service day 2 with no one helping me with my problems 

[softech]

@Catwhisper 

You need to open ticket with PM CS_agent for further troubleshoot.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[Catwhisper]

Thank you 

[Chalupa_Batman]

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@Catwhisper wrote:

I've been waiting all day still no response or still no phone service 

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Hello @Catwhisper 

You can click on the envelope in the top right, then you will see "Inbox". Click that and the drop down will have Outbox. Click that one, you will see your message to them. Ask them for an update.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.