Customer Care Number
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10-31-2022 05:33 PM
I urgently need to speak to an agent about my account.
Can’t find a number to call!
Can anyone help with public mobile customer care number?
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11-01-2022 01:38 AM
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10-31-2022 09:06 PM
@AngieCupello wrote:There are no agents to speak to with PM. All you have is this community board.
yes or no. No agent to "speak" to , but not just this community board, we can still open ticket with CS agent. Just via the messaging system back and forth
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10-31-2022 08:11 PM
There are no agents to speak to with PM. All you have is this community board.
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10-31-2022 05:52 PM
The first and most important thing you should have been aware of when signing up with Public Mobile is that there is no customer care number. It clearly states this on the website.
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10-31-2022 05:48 PM
Hi @Roland95
Use this link below to reach customer service
https://www.publicmobile.ca/en/bc/get-help And click on chat with Simon then type in create a ticket it will ask you if you are a customer first all our customer service is online. You can also message CS_agent creating a ticket well help them verify who you are faster then just messaging them directly.
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10-31-2022 05:41 PM
You can post your question here and maybe the community can assist you.
or
You can try contacting an agent.
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Keep an eye on the envelope icon in top right hand corner for a reply from the a
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10-31-2022 05:40 PM
@Roland95 All customer support is online via chatbot or private message to CS_Agent, or you can share some details and other customers can offer advice or suggestions, usually quicker than waiting for a response from CSA's.
Here's couple of links to customer support, chatbot is preferred to try first:
chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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10-31-2022 05:35 PM - edited 10-31-2022 05:37 PM
Sorry there isn't one to call.
Tell us here what your problem is.
For help you can also use the Chatbot Simon or send a private message to CS_Agent
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10-31-2022 05:34 PM
Public mobile customer care number in BC, Canada