Credit card

[Jenniferross84]

says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan. 

[hTideGnow]

hi @Jenniferross84 there was showing on app? did you try using browser? 

please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

---

@Jenniferross84 wrote:

says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan. 

---

Hello @Jenniferross84 

The app is known to have cache issues. If it's an Android phone, then go to the app settings and clear the cache first then clear the data then reboot the phone. Then log in and try again. If it's an iPhone, delete the app, reboot, redownload the app and try again.

[hairbag1]

---

@Jenniferross84 wrote:

says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan. 

---

Everything is struck through...does that mean you no long have a prob ?