Easy to do:
But use clean browser and computer:
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
@Jkiv you can do it yourself
Just login to My Account, Payment page, click Manage payment method and update card information:
Just in case you forgot your login to My Account:
First try to use the Reset Password link there, enter any possible email addresses you could have used and see if it works
if not, PM support will be your friend then, please open ticket with them
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
@Jkiv Log into self serve go to payment tab and update cc info
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port /swap SIM
edit if you joined in store awhile back and never created a my account you can get support to help you create one and update cc info
Getting support / submit ticket
- Get support by starting a conversation with virtual Chat box /SIMon. Click here
Or while your already here and logged in the community
- you can send a private message CS_Agents by clicking here.
Watch for reply top of page to the
Right ( envelope image )
