Credit card not accepted for new activation

[motanu]

Hi,

I already have several accounts with PM and I want to add another one. I followed all steps for a new activation using the same CC used for my other accounts however at the end I got the message: "We were not able to process your payment. Make sure all information is correct or try again with a different card".

All info is correct, the card is OK. I checked with my card company, they didn't see any block on the card or any attempt from PM to charge the card so it must be something internally to PM.

[softech]

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@motanu wrote:

OK, just tried with another browser and it worked. Please fix your software. Browser that didn't work: Firefox 108.0.1

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@motanu   it likely not an issue with the browser brand.  It works on the other browser because you have not used that browser to login My Account yet and hence there is no "cached" page on for that browser (You have other accounts and hence when you activate, the cache problem from your other accounts caused the error)

The cache issue has been here since the launch of My Account, just hope PM will be able to fix it

I suggest you to ALWAYS use Incognito mode  to login My Account or activate or access any PM site

[motanu]

OK, just tried with another browser and it worked. Please fix your software. Browser that didn't work: Firefox 108.0.1

[Yummy]

YOU and your card is not a problem...

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Handy1]

@darlicious @I’ve been informed we no longer need to wait the hour . Just go back incognito @HALIMACS @already advised 

[darlicious]

@motanu 

Sometimes it just does this....wait out the one hour lock out session then follow @HALIMACS  advice. If it happens a second time then just give it 6 hours or so and try again. Or just after midnight eastern ?

[softech · Accepted solution]

@motanu   two things to try ,

Try to use Incognito mode to go to the activate site and see if it works

If not, I suggest you to try using Desktop or Laptop computer as the mobile site used by phone could have some glitches sometimes

[Handy1]

@motanu @Are you using  a new email ?

[HALIMACS]

@motanu 

First, check your card pending transactions to ensure it didn't get charged. (which i see you've done - great first step!)

Then, try doing this incognito, or after clearing cache and cookies - that tends to resolve a lot of PM based online support/processes.