Credit card expired

[Farrah9]

My credit card expired and now my account is on hold. I updated my credit card info, but I still can’t call people etc. How long does it take for my account to work again once I update my credit card? I also tried to pay by calling 611 and it asked for my 4 digit account pin, but I don’t remember making one. And the pin I would normally use did not work. Please help!! Thanks

[Farrah9]

Thank you! I could not find this page anywhere. Your link brought me right to where I could pay!

[TheSterlinger]

@Farrah9  updating the cc info is fixed for the next renewal.  If the account was suspended,  you would need to make a manual payment now on the same page. Or the manage subscription link.

[softech · Accepted solution]

@Farrah9 

yes, you need to make a payment after successful update of your credit card.   the payment link is hard to find, please use this direct link to load enough money for renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

HI @Farrah9 

you need to login My Account and click Pay and Resume Services button to make a manual payment to resume