Creating account error

[TinaNB]

My son is trying to start a new account and when he enters his unlocked cell number it says it’s invalid or already in use.

He has never signed up before!

Any help would be greatly appreciated! We need to have this working ASAP!

[darlicious]

@TinaNB  Welcome to public mobile. If you need help read the help articles or try searching your query in the search bar or just ask the community a question and we will do our best to solve it. We can help wth most things unless it requires accessing your account. That's up to the moderators. We're here anytime and always happy to provide assistance. 

[TinaNB]

We were in the wrong area and need to activate the sim.  Everything is working fine now

[Dunkman]

@TinaNB 

Is your problem solved?  More details would be helpful.  

If you are activated a new plan, you need to start off with the following website:

https://activate.publicmobile.ca

Enter the SIM card, demographics, etc. and follow the instructions.  Later on, you can either choose a new PM phone number or port your old number from another carrier.  

[TinaNB]

You helped us thank you!  We needed to be in activation!  Really appreciate your help!

[geopublic · Accepted solution]

@TinaNB  Is your son trying to activate a PM sim card or register for an online selfservre account?