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[LM321]

I can't get data service in Shuniah Ontario Birch Beach Rd. My friend with Koodo which is the same service provider as Public Mobile Telus has service in Shuniah with 4G LTE and I don't. Thank you 

[hTideGnow]

hi @LM321 S22 would work.  And if your friend using Koodo with no trouble, you should get the same tower signal

did you try Reboot and  Reset Network Settings? did you try your sim another phone, or. you can try on your friend's phone who is using Koodo

[Armonation]

@LM321 Does your plan service support 5G and 4G LTE or do you only have 4G service plan. If you do have 5G and 4G, try changing the networks from LTE (4G) to 5G. One thing I did notice, I have the 5G plan, certain areas 5G does not even get reception or data, by changing it from 5G to 4G vise versa seems to solve the issue.

[LM321]

I tried a reboot no difference. When you look at the coverage map Koodo verses Public Koodo covers the cottage area but Public is weak with the same towers 

[LM321]

It's compatible and VoLTE. The real issue is why Koodo which is also towers from Telus like Public Mobile works  

[Chalupa_Batman]

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@LM321 wrote:

Yes it is compatible to VoLTE 

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That is odd. You can create a ticket for them to investigate.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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[LM321]

I have a Samsung S22+ and I did reboot the phone no difference. Whne you look at the coverage map on Public the area is not covered but Koodo does have service and both use Telus towers. 

[LM321]

Yes it is compatible to VoLTE 

[Chalupa_Batman]

Just to add on, might want to check your phone to see if its' compatible with Public Mobile. At the bottom of the page, place in your IMEI number to confirm.

https://www.publicmobile.ca/en/get-help/articles/volte

[Dunkman · Accepted solution]

@LM321 

Which model phone are you using?  Compared to your friend.  If international phone or older phone, might have some issues with PM compatibility.  

Might want to try a simple reboot of your phone.  Next step would be a network reset of phone (note: this will erase  any saved Wifi passwords).