eSIM activation

[Ro_Bi]

Hi,

 i have not recieved the activation summary emails and also eSIM QR code.

In addition at the last stage "Step6 of 6: Activate": I get error "ESIM NOT INSTALLED" Something didn't go right while installing your eSIM. Click below and retry.

My phone is iphone 15 which support e-Sim.

[computergeek541]

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@Ro_Bi wrote:

Hi @computergeek541

 i donot  have access to above link. I get as "Access Denied"

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The link is just a placeholder to indicate that duplicate content had been removed.

[Ro_Bi]

Hi @computergeek541

 i donot  have access to above link. I get as "Access Denied"

[Ro_Bi]

@slusagm  thanks, some how after reboot of phone it is sending the verification code to the new number which i donot see as it is not activated on phone yet

[slusagm]

You can also try reboot phone and relogin the app, some have success with that

And also check Sim card Manager screen to see if a Public Mobile sim is already installed, sometimes it is..it is installed but not enabled and you need to manually turn it on

[Ro_Bi]

@RavingRaven  Thanks for the reply. I have raised a ticket to Cs_Agent as per the link sent.

[RavingRaven]

@Ro_Bi 

This is a common issue with e-sim. You will probably need to activate with a physical sim card then decide whether to switch to e-sim. Contact customer support to check on your activation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437