Couple of Problems

[Tish54]

Just got a text from Public Mobile saying I had used up 75% of my data (1.5 gigs of 2 gigs) as of May 29th 2025.  Absolutely wrong.  I turn data off on my phone and my apps.  According to my phone I have used only 300MBs of data since May 1st. 2025.   I was given 2 gigs of free data years ago and used up 1.5 gigs of that allotment.  I think they are trying to deduct this amount from my new plan.  Not Fair.  

Moreover my account is overpaid for the month of March 2025 and this was not rectified in April or May in accordance with the information on their website.   

I want to contact them directly.  How do I do that?

Your help is valued.

[CSA_PM]

Hello,

I sent you a private message. You can view and reply to it by accessing this link: 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@Tish54 

Make sure it is not the data monitoring app on your phone because PM is on a 30 day cycle and not a monthly cycle.

Always better to login to your account on the PM app or website to get your true data usage.

FYI, PM updates your usage twice a day. Around noon and around midnight.

[Dunkman]

@Tish54 

What is your base plan data allottment?  250 mB?  1 GB?  2GB?  

As for the billing issue in March, more details would be helpful.  Was it a double charge?  Did you get extra available funds? 

[Handy1]

@Tish54  

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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