Couldn't receive incomeing calls

[a4ajith1]

I just port my number from Virgin mobile to Public mobile and unable to receive incoming call. No issues with outgoing call or data. Please help

[sly1]

Hi,

I think that it would take a bit more time for the network equipement to be updated. For my case, it took about 4 hours. 

I have just ported my number from Zoomers to PM yesterday around 2pm. After 10 minutes, I was able to make out-going calls and receive text messages. However, incoming calls kept failing and got the "number not available" message. Fortunately, 4 hours later, incoming calls started to work. The time taken for the porting to complete may vary, but hopefully it would work for you soon.

[gblackma]

 PM is owned by Telus. The Telus porting department handles porting problems for PM. In most cases if there is a porting problem they fix it faster than contacting a moderator .

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@a4ajith1 wrote:

What is this to do wtih Telus Porting department? I changed my number from Virgin. 

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[a4ajith1]

What is this to do wtih Telus Porting department? I changed my number from Virgin. 

[Triguy]

Try rebooting your phone.  If that does not work then submit a ticket.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"