12-31-2023
06:38 PM
- last edited on
12-31-2023
08:28 PM
by
computergeek541
I hope this email finds you well. I recently signed up for a new account with your service today. However, I believe there might have been an error during the registration process, specifically in entering my existing Bell phone number.
The correct existing Bell phone number is ###-###-####. Regrettably, I mistakenly entered it as ###-###-#### during the registration process. Consequently, I did not receive the confirmation text, and I find myself unable to proceed further in the account setup.
Considering this situation, I kindly request your assistance in either canceling the registration associated with the incorrect number ( ###-###-#### ) or, if possible, correcting it to the accurate number (###-###-####). I understand that this may require your intervention, and I sincerely appreciate your prompt attention to resolving this matter.
If there are any verification or authentication steps required from my end to facilitate this process, please inform me accordingly.
Thank you for your understanding and assistance. I look forward to your prompt response.
12-31-2023 06:52 PM
@eunmi Yes I already and that to your community inbox also . Or use this link to the community inbox
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
12-31-2023 06:52 PM
12-31-2023 06:51 PM
i sent private message To CS_Agents. thanks. do you know any call number of porting team?
12-31-2023 06:50 PM
how to contact with a customer service agent? i can't find any info
12-31-2023 06:46 PM
@eunmi It would be best if you tapped on the v in a circle top right of your post and select edit, then remove your phone number and name since this web page is public so anyone on the internet can read it.. When you are connected with a customer service agent you can give them the information privately.
12-31-2023 06:42 PM - edited 12-31-2023 06:43 PM
@eunmi You can call the porting team for status update in the port or get them to retrigger if needed will send you it private message But you can also submit ticket with support here
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437