Consistently having no signal. I'm not sure if this is a problem with my account.

[MrReven]

Hello, 

For some reason my cellphone has no signal, or very little signal, most of the day it seems. I'm consistently getting no signal.

It seems I'm missing a lot of job offers due to this.

I was wondering if there's an admin that could help me, maybe reset my network settings, I'm not sure what can be done. 

[darlicious]

@MrReven 

You will get a proper signal read by accessing your sim card status in "About phone" than trying to read the bars on your phone. Ideally you want a reading closer to -60dBm up to -90dBm. Anything above -90dBm is poor although my reading for the 4G LTE network hovers around -100dBm I don't notice any particular problem with my service. When I switch to the 3G network it drops to the more ideal rating of -70dBm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@MrReven wrote:

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@softech wrote:

@MrReven   It has been working well and just started today?

What happen if you change the network selection to 3G ONLY or WCDMA ONLY?  It might work as a workaroud

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I think I just noticed the signal drop since December 2021. 

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@MrReven 

Try changing the network signal to 3G ONLY or WCDMA and see if it makes a difference

Also, what brand and model is your phone?

What area you are at (Province and city)?

did you try to put your SIM in another phone and see if it is any btter?

[MrReven]

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@softech wrote:

@MrReven   It has been working well and just started today?

What happen if you change the network selection to 3G ONLY or WCDMA ONLY?  It might work as a workaroud

---

I think I just noticed the signal drop since December 2021. 

[MrReven]

0-2 consistently. But it seems like it's 0 bars every time I look at it. 

[esjliv]

@MrReven 

You can reset your own device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

iphone:

To Reset Network Settings, begin by opening the Settings app.

Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Network/connections issues could be from various issues.

Hopefully you can narrow it down to either a device / SIM or account issue by suggestions in this thread.

Or, did you mean reset your account/SIM settings? Perhaps customer support (CSA) can give your account a 'hit' of some sort to reset.

Methods to contact CSA found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[BKNS27]

@MrReven 

Could you provide more details to determine whether it is your phone, phone setting or the signal?

How many bars does your phone indicating?

[darlicious]

@MrReven 

Try these troubleshooting steps and check your signal strength after each one. You can check your signal strength by going to "About phone" in your phone's settings and tap on "sim card status" and find your signal strength status.

1. Reboot phone.
2. Toggle airplane mode on/off.
3. Remove sim card. Test in another phone if possible as this will determine if it is a device issue or not. Reseat sim card after waiting 10 minutes. Reboot.
4. Perform a network reset.
5. Change to the 3G network only.

See if any of these tips help and report back.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@MrReven   It has been working well and just started today?

What happen if you change the network selection to 3G ONLY or WCDMA ONLY?  It might work as a workaroud