Connection issues

[Rubesraposo]

I have a balance for the following month but my account still says it's temporarily suspended 

[Rubesraposo]

How do you login using incognito mode

[Handy1]

@Rubesraposo  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

[softech]

@Rubesraposo Login to My Account using Incognito mode. Check if you see enough money showing in Available Fund, then click Reactivate my plan for a manual renewal.

Let us know if it works