I just switched from Rogers LTE plan yesterday to the 20gb 5g plan with public mobile and I get no signal indoors (home and at work) so bad I can barely send a text but outside I get full 5g signal.
Is it a setting that I need to change or just the signal with PM?
I am using a 5g enabled android phone and I had no issues yesterday when I was still with Rogers.
Contact support to see if it's a temporary issue or a technical issue. If it's not something they can fix then you have a good case to recieve a refund as they cannot provide you adequate service. But you have to give them a chance to fix it first before asking for a refund. If after trying to fix it without success and they refuse a refund send me a private message and I will walk you thru the steps to get one. 😉
Yea that's not good for the 4G LTE network. Usable but slow (I've been able to use 4G LTE as low as -114 dBm camping but it's frustrating and I switched to the 3G network which had a better signal). Ideally you want it above -100 dBm with -70 dBm being excellent. But my 4G LTE signal at home usually fluctuates between -100 dBm and -107 dBm and that's in nearly downtown Vancouver. But changing your location by 10 feet in direction can change your signal strength by 10+dBm. My chimney stack, fridge and stove effectively blocks my wifi signal in a large portion of my kitchen even though the router is only 20 feet away.
Your 3G signal is excellent at -60 dBm with mine hovering around-67 dBm consistently. Below -80 dBm is not very good.
I'm sure I can go back to Rogers but I'm worried I'll be out what I paid for the 3 subscriptions, 1 was activated yesterday and the other 2 I placed the order yesterday
And it should work here as well. By walking you thru all the troubleshooting and gathering as much testing info as possible before contacting customer support to open a tech team ticket it will save you the time of walking thru all of these steps with them at a much slower pace.
Maybe reprovisioning your Sim card might help? But I'm not so sure it can with a connectivity issue it will be great if it does as it's a pretty easy fix. There could also be network infrastructure upgrading going on in your area that's affecting your local tower(s) temporarily?
Your phone is compatible with the 3G and 4G LTE network. Go to your Settings>>About Phone>>Sim status>>Signal strength >> ___dBm? This will be your 4G LTE signal. If you set your phone to 3G only you can see its signal strength. Test it in/out and around your home/work to see where it's stronger/weaker. This will help determine what is impeding your signal. Could be roofing material, insulation, trees etc....
use this link to message a Customer Support agent and ask if tech support can offer help. You can inquire about refund too. Watch the little envelop icon on top right side of page will be highlighted when they respond.
I would contact customer support and ask them to reset the network on their end. if, that doesn't help, I would consider moving back to Rogers. phonebox and chatr are good alternatives to Rogers. they both use the Rogers network.
looks like you're in an area with 5G...are you willing to run some troubleshooting tests ? Can you try thar PM sim in a different cellphone to see if there's any improvement ?
