Confused about Porting Numbers and Solutions Please

[DJ19]

Hi. Good evening. We hope you can help us with our issues. My husband was trying to port my number from Freedom Mobile to Public Mobile using his phone, thinking that it would port the Freedom Mobile number on my phone to Public Mobile on my phone using his phone. However, what we think happened was, since he was porting my number using his phone, my number was ported through an eSIM on his phone and not on mine. I did the same on my phone using his number in the hopes we can swap SIMs or eSIMs to bring us back our numbers as we normally would. Please help. Thank you.

[softech]

@DJ19 eSIM is tied to the phone.  Your husband used his phone to activate eSIM and ported your number on his phone and now you are trying to activate eSIM and port his number to your phone, that would mean you two will be switching phone at the end, is that what you want to do? 

If not, it is best to get two physical PM sim cards from local Telus/Koodo stores and ask support to help to switch both eSIMs into physical 

And for the second activation that you tried to port number, did you get the oops error during subscription?? If so, the account was not activated yet and that is not a porting problem (and hence no need to call porting team) but a problem with subscribers itself.  You can wait couple hours and try again using a different credit card (and preferably activate with physical sim rather than. eSIm )

[HALIMACS]

I’ll send the number to your private message mailbox @DJ19 

to get it, click here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DJ19]

Hi Handy1. Good evening. Thank you for offering this solution. I think my porting of my husband's number is still not complete as he cannot buy new e SIM as it displays an error. We do not know why. It just says we are sorry but we cannot process the payment at this time despite reentering and making sure the payment method is correct. Could you please direct message me the porting team to make sure that my husband's number is successfully ported to public mobile? Thank you. Have a good night. This has really drive both of us nuts.

[HALIMACS]

Here's a thought @DJ19 , unless either of you are significantly attached to your device, just swap devices.

This way, you each carry on with your particular number.

[Handy1]

@DJ19  Also if this is the case you can buy new SIM cards too and sim card swap the numbers on the two different accounts in the account profile page and then just swap SIM cards between the phones 

SIM  SWAPPING  profile tabs

Also did you reply YES to freedom confirmation text to port ? Just incase I’ll also private message you the porting team that can give status update on the port or re trigger it if needed .

[Handy1]

@DJ19  So basically your phone has his phone number and his phone has your phone number ? If it was physical sim card you could swap them but I the case of eSIM . They can’t be transferred you need to re buy the eSIM . With the phone you want the specific eSIM /account use the phone you want and download the app and go to subscriptions add on page . Notice shop sim card now tap it and choose eSIM download and install 

If I missed the mark on what your trying to do you can also submit ticket with customer support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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